Designed a DXP Platform to Enhance CX for a UK-based Integrated Marketing & Communications Company
About the Brand
A leading UK-based integrated marketing & communications company which assists businesses in brand deployment, digital transformation, marketing communications and driving customer experience across all digital channels.
Business Challenges
- The client wanted to improve CX across various customer touchpoints
- One of the primary challenge sighted by the client was an absence of an Intranet Portal, which would act as a scalable DXP solution to onboard as many clients as needed
Business Needs
Required assistance with the following:
- Development of Sitecore based DXP
- Azure based infrastructure to host Sitecore DXP
- Post go-live production support through Espire Managed Services
Solutioning proposed by Espire
Espire analysed the client's business bottlenecks, proposed and designed a DXP solution using Sitecore platform hosted in Azure to enhance customer experience
- Developed a DXP Intranet Portal with the latest Sitecore 10 update 2, extended support with Testing & UAT
- DXP Platform Infrastructure was set up & configured by leveraging Sitecore & Azure
- DXP Solution was successfully set up with forms and integrations
- Post Go-live of the DXP Solution, Espire extended Managed Services related to the following:
- DXP Portal - production, performance monitoring, incident management
- Platform Support - application integrations, Azure Infrastructure configurations and upgrade, DB support
- L2, L3 bug fixes and testing
- Infrastructure / Cloud Support - firewall & security management, system & Azure administration, infrastructure & cloud performance monitoring
Business Benefits
- Improved customer experience across all touchpoints
- Deployed a scalable future-ready solution with 99% uptime
- Easy access to customer engagement analytics
- Simplified business processes & saved time on maintenance activities
- Extended managed support services for DXP production support, platform monitoring and configurations and infrastructure & cloud support & Improved time to market
Tools & Technologies
- Sitecore 10 update 2
- Azure SQL
- HTML
- Dot Net 3.4
- MVC JQuery
- CSS