Transforming Customer Experience by achieving Excellence in Personalized Omnichannel Digital Communications for one of the UK’s largest Banks
Espire helped one of the largest banks in the UK to modernize its legacy and obsolete CX platforms to enhance customer experiences through scalable Customer Communications Management (CCM) solutions while optimizing digital communication processes with AI-powered content generation & self-serve functionalities for business users for driving personalized engagements & providing faster resolution to customers .
As a result of the new solution, the client was able to leverage benefits such as:
- Modernized legacy CX platforms across 10 LoBs
- Achieved ~£14mn savings through standardization in customer communications
- Over 50% efficiency gains and improved NPS