Optimized Workflows with a Dynamics-based solution for a Leading Australian University
About the Brand
A leading Private University of Australia with campuses in Adelaide, Sydney, Melbourne, Brisbane, Blue Mountains and Auckland. It offers undergraduate, graduate, higher degree by research and specialized degree programs in a wide range of academic disciplines
Business Challenges
- Required a strategic partner to implement continuous improvements in multiple applications across the student lifecycle
- Needed assistance for automating tedious processes requiring extensive manual efforts
- Required a team to carry out regular enhancements and design a messaging solution to efficiently interact with students
Solutioning proposed by Espire
- As a strategic partner, Espire deployed multiple service improvements to align the customer's marketing campaigns with sales (leads) and convert these opportunities into business (student enrolments)
- Designed a customized solution for messaging using Twilio
- Streamlined academic processes by leveraging MS Flow and deploying an automatic approval mechanism
- Successfully carried out payment gateway and banner application integrations
Business Benefits
- Provided end-to-end integration from marketing to student enrolments
- Improved staff productivity by automating tedious tasks
- Reduced cost of operations
- Improved CX across all digital channels
- Cost effective technology maintenance & enhancements
- Reduced manual efforts
Tools & Technologies
- D365
- Microsoft Flow