Key Industry Trends
The three biggest trends in CCM: the shift to cloud, business user self-service, and a focus on customer experience
Customer Communications Management (CCM) has effectively become part of Customer Experience Management (CXM) - the practice of managing all interactions that a business conducts with its customers with the express goal of improving the perception that customers have about that business.
Credentials & Achievements
Our Customer Communications Offerings
Deploy Marketing Automation for optimizing business processes
Espire helps brands leverage marketing automation and machine learning tools for analytics and contextualization, campaign, EXM and personalisation. Our marketing automation solutions help brands optimize time-consuming manual tasks, improve marketing efficiencies and lead generation as well as enhance business processes and staff productivity
Delivering omni-channel personalized customer communications
Espire helps businesses build lasting customer relationships by delivering personalized customer communications across multiple touchpoints. By delivering contextual communications at the right time, brands can improve customer engagements and experience
Self-service dashboards to improve customer experience
Espire helps brands design self-service customer portals and apps to improve customer experience, enabling customers to enjoy uninterrupted services remotely with a tap of a button. By including FAQs, instructional videos, articles etc on self-service portals brands can provide key insights to help customers troubleshoot simple issues like password reset, logging a service request etc
Cross-platform Integration to mitigate business challenges
Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences
Design business strategies by leveraging advanced data analytics
Espire empowers brands to develop key business strategies by leveraging advanced data analytics. Data analytics not only improves customer relationship management but also helps brand marketers design customized plans as per customer preferences and market specifications to drive greater engagements
Managed Services for timely incident management & support
Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency
Deploy Marketing Automation for optimizing business processes
Espire helps brands leverage marketing automation and machine learning tools for analytics and contextualization, campaign, EXM and personalisation. Our marketing automation solutions help brands optimize time-consuming manual tasks, improve marketing efficiencies and lead generation as well as enhance business processes and staff productivity
Delivering omni-channel personalized customer communications
Espire helps businesses build lasting customer relationships by delivering personalized customer communications across multiple touchpoints. By delivering contextual communications at the right time, brands can improve customer engagements and experience
Self-service dashboards to improve customer experience
Espire helps brands design self-service customer portals and apps to improve customer experience, enabling customers to enjoy uninterrupted services remotely with a tap of a button. By including FAQs, instructional videos, articles etc on self-service portals brands can provide key insights to help customers troubleshoot simple issues like password reset, logging a service request etc
Cross-platform Integration to mitigate business challenges
Espire successfully carries out successful integration of data across devices, application and processes, enabling efficient management and access to critical business assets. We help brands with enterprise content management, data migration, setting up of dashboards, integration of back-end systems etc to drive connected experiences
Design business strategies by leveraging advanced data analytics
Espire empowers brands to develop key business strategies by leveraging advanced data analytics. Data analytics not only improves customer relationship management but also helps brand marketers design customized plans as per customer preferences and market specifications to drive greater engagements
Managed Services for timely incident management & support
Espire extends end-to-end managed services for efficient incident management, service management and change management. Our timely issue resolutions help businesses streamline their processes, improve employee productivity and drive operational efficiency
SUCCESS STORIES
Elevated Customer Experience for a Leading US-based Computer Networking Giant while driving Personalized Customer Engagement with Salesforce Marketing Cloud
Read how Espire helped a US-based Computer Networking giant in improving user experience, marketing effectiveness, and operational efficiency by Salesforce Marketing Cloud.
ESPIRE INSIGHTS
Press Release
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Espire's leaders have been awarded as Sitecore MVP 2025!
Espire Infolabs, a leading global provider of Digital Transformation and Total Experience (TX) solutions, proudly announces that Vikas Kumar, Sr. Director, Digital Experience; Raman Gupta, Solution Architect; and Manoj Rajkumar Chopkar, Lead Engineer, have been honored as Most Valuable Professionals (MVPs) by Sitecore®, a global leader in digital experience software.
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Espire Industry Insights
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