According to Forrester, only 3% of companies are considered customer-obsessed, prioritizing customer needs and satisfaction in every decision.

PwC states that while companies focus on technology and design, many fail to address the most meaningful aspects of customer experience, leading to widespread disappointment.

A 1-point increase in CX scores can generate over $1 billion in revenue through improved loyalty and repeat visits - Forrester

McKinsey reports that improving customer satisfaction by 20% leads to a 15–25% increase in cross-sell rates, a 5–10% boost in wallet share, and up to 30% higher engagement.

According to Forrester, only 3% of companies are considered customer-obsessed, prioritizing customer needs and satisfaction in every decision.

PwC states that while companies focus on technology and design, many fail to address the most meaningful aspects of customer experience, leading to widespread disappointment.