Digital insurance will need CIOs to leverage advanced technologies to achieve business process improvements such as building new customer experiences & improving underwriting profitability

48% of insurers reported that CX technology plays a key role in their recovery, but only 26% of them are deploying or increasing their CX technology investments post COVID-19

Successful digital claims transformations integrate 5 elements including CX, analytics-driven claims handling & automation​, claims prevention services​, VAS and customer feedback

By 2023, more than 33% of large organizations will have data analysts design, execute, monitor and tune decision models and processes in the context of business outcomes and behavior

Only 50% of insurance companies are currently in the stage of scaling or refining their digital initiatives, and only 11% believe they are effectively harvesting results from digitalization

Digital insurance will need CIOs to leverage advanced technologies to achieve business process improvements such as building new customer experiences & improving underwriting profitability

48% of insurers reported that CX technology plays a key role in their recovery, but only 26% of them are deploying or increasing their CX technology investments post COVID-19