Key Industry Trends
$938 B Estimated market size of online travel booking platform industry by 2027. Source: Statistica
In the Travel & Tourism market, 74% of total revenue will be generated through online sales by 2027
Leading Brands Trust US
Top Use Cases that we solve for Travel, Leisure & Hospitality Industry
Social and operational data integration
Know your customers with Customer 360⁰ reports on their journey, behaviour pattern and spend analytics
Machine learning and AI deployment
Drive insights from customer data to generate revenue from upsell/cross-sell
Omnichannel customer data platform
Seamless integration of data sources for tracking user actions across channels in real-time
24x7 Service Chatbots
Support your customers with intelligent chatbots on social media, Apps, chat and plug-in solutions
Automation (RPA)
Increase your productivity by automating redundant processes in marketing, Inventory management, occupancy prediction and region-specific dashboards and trends
Loyalty Program Management
Manage your loyal customers across regions with cutting-edge enterprise-wide integrated custom platforms
Customer Communications
Manage your customers communications by setting up timely reminders, connectivity, supplementary services & more!
Financial and Accounting
Manage your finances efficiently with periodic forecasts, consolidation, budget planning, revenue modelling etc.
Digital subscription platform (B2B2C)
Transform your digital subscriptions with product creation and management, payments, and customer services, all from the one interface for better customer acquisition/retention models
CSAT/NPS analytics
Measure your customer loyalty and overall brand sentiment for improving products & services and reducing the customer churn
Social and operational data integration
Know your customers with Customer 360⁰ reports on their journey, behaviour pattern and spend analytics
Machine learning and AI deployment
Drive insights from customer data to generate revenue from upsell/cross-sell
Omnichannel customer data platform
Seamless integration of data sources for tracking user actions across channels in real-time
24x7 Service Chatbots
Support your customers with intelligent chatbots on social media, Apps, chat and plug-in solutions
Automation (RPA)
Increase your productivity by automating redundant processes in marketing, Inventory management, occupancy prediction and region-specific dashboards and trends
Loyalty Program Management
Manage your loyal customers across regions with cutting-edge enterprise-wide integrated custom platforms
Customer Communications
Manage your customers communications by setting up timely reminders, connectivity, supplementary services & more!
Financial and Accounting
Manage your finances efficiently with periodic forecasts, consolidation, budget planning, revenue modelling etc.
Digital subscription platform (B2B2C)
Transform your digital subscriptions with product creation and management, payments, and customer services, all from the one interface for better customer acquisition/retention models
CSAT/NPS analytics
Measure your customer loyalty and overall brand sentiment for improving products & services and reducing the customer churn
SOLUTIONS WE OFFER
Digital Experience Management
Establish direct and meaningful connections with your customers with our innovative CEH (Customer Experience Hub)- fostering loyalty and driving repeat business
Digital Engineering
Leverage our proven Custom platform development expertise for driving impeccable customer experiences
Intelligent Automation
Streamlining Repetitive Processes with Intelligent Automation
Data & Analytics
Harness the power of data and analytics to gain valuable insights into customer preferences, behavior, and trends- personalizing marketing campaigns, optimizing pricing strategies, and making data-driven business decisions to stay competitive in the market
Security Services
Enabling travel enterprises reduce and manage security risks such as data, applications and infrastructure security, governance, and compliance
Cross-Platform Integration
Espire successfully carries out successful integration of devices, application and processes, enterprise content management, data migration etc to mitigate business challenges
Managed Services
Improving operational efficiency with our end-to-end managed services for efficient incident management
Digital Experience Management
Establish direct and meaningful connections with your customers with our innovative CEH (Customer Experience Hub)- fostering loyalty and driving repeat business
Digital Engineering
Leverage our proven Custom platform development expertise for driving impeccable customer experiences
Intelligent Automation
Streamlining Repetitive Processes with Intelligent Automation
Data & Analytics
Harness the power of data and analytics to gain valuable insights into customer preferences, behavior, and trends- personalizing marketing campaigns, optimizing pricing strategies, and making data-driven business decisions to stay competitive in the market
Security Services
Enabling travel enterprises reduce and manage security risks such as data, applications and infrastructure security, governance, and compliance
Cross-Platform Integration
Espire successfully carries out successful integration of devices, application and processes, enterprise content management, data migration etc to mitigate business challenges
Managed Services
Improving operational efficiency with our end-to-end managed services for efficient incident management
We are a Digital Transformation and Total Experience (TX) Solutions provider with a Cross-Enterprise approach to deliver future-ready services that are resilient to market disruptions.
With focus on TX, we are paving way for enterprises to deploy & deliver the best Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) – with overarching service offerings around Multi-Experience (MX), and User Experience (UX).
Higher Education
Logistics
Customer communication service providers
Insurance
Banking and Financial
Manufacturing
Recruitment & Staffing
Healthcare
Public Sector
Digital Workplace
Enterprise Solutions
Digital Engineering
Data & Analytics
Cloud Services
Automation
Security Services
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With over 2 decades of experience behind us, and global operations spread across 11 locations worldwide - our Agile Digital Transformation Services help brands to be resilient to market disruptions and focus on business outcomes and returns
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We believe that true Digital Transformation can only be achieved with Total Experience (TX), and it is the sum of Multi-Experience (MX), User Experience (UX), Customer Experience (CX), and Employee Experience (EX)
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To make this possible, we adopt a cross-enterprise approach, backed by robust operations systems - leading to meaningful customer engagements, retentions and increase in new customer acquisitions for businesses. Thereby, we are the preferred partner for our customers, and we aim to become a TX leader with end-to-end services of MX, UX, CX and EX
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Our focus is to bring a positive impact to brand’s profitability and revenue streams, with emphasis on delivering engaging digital experiences, especially when the world traverses through a new normal
Read More
SUCCESS STORIES
Espire Builds a Web Content Management Portal for UK Tourism in Preparation for the London Olympics
Learn how Espire built a cutting-edge WCM portal for UK tourism in preparation for the London Olympics. Explore our case study to see how we enhanced digital presence and engagement for this iconic event.
ESPIRE INSIGHTS
Event
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Espire is a Proud Sponsor of Sitecore City Tour Singapore 2025
We are a proud sponsor of this exclusive event- bringing together digital leaders, marketers, and IT professionals who are focused on delivering next-generation customer experiences. Join us to explore how Sitecore is transforming digital experiences across industries and gain actionable strategies to enhance customer engagement, drive conversions, and maximize ROI.
Read More![[object Object]](/-/media/feature/press-release/2025/three-of-espires-sitecore-wizards-recognized-as-sitecore-mvps-hb.png?h=461&iar=0&w=674&hash=324873C45EC60496BF7FEFB44348D8E2)
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![[object Object]](/-/media/feature/webinar/banner/2024/unlock-the-power-of-ciam-to-elevate-your-customer-experience-hb.jpg?h=461&iar=0&w=674&hash=7BA5B51C4BE2AA68FA394CC0B0484B48)
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Espire Industry Insights
Global Locations
Global Customers Served
Technology Partnerships
Years in Digital Transformation & Total Experience
Let's get you started on the digital-first & transformation journey. Reserve your free consultation or a demo today!