Press Release

Robotic Process Automation Leader Fosters Automation Needs at Scale

London, UK- 3 July 2020 - Espire Infolabs in its endeavor to consistently provide superlative customer experience and digital transformation to global brands, today announces it has joined the Kofax Global Partner Program. Kofax is a leading supplier of Intelligent Automation software for digital workflow transformation. The partnership encompasses Europe, Middle East and Africa (EMEA).

Kofax is also an important RPA provider, and the only vendor to rank within the highest three scores for each RPA use case in the Gartner Critical Capabilities Report for Robotic Process Automation. Kofax’s fully scalable Intelligent Automation platform harnesses five highly-integrated, unified, AI-driven capabilities including: Advanced Analytics, Cognitive Capture, Mobility and Engagement, Process Orchestration and Robotic Process Automation to create a frictionless customer experience.

Espire delivers Customer Communications solutions improving customer experience, a key business driver for intelligent automation adoption. By joining the Kofax Global Partner Program, Espire Infolabs can develop, deploy and support solutions built on the intrinsically value-add capabilities of the Kofax Intelligent Automation Platform to deliver digital transformation projects for organisations across all sectors.

The emerging business landscape in EMEA offers opportunities and challenges, while CX and engagement remain the top priorities for most organizations. Many firms are seeking to adopt cutting-edge technologies powered by artificial intelligence, natural language processing and machine learning - to have an edge over competitors.

"As a Kofax partner, Espire Infolabs has great focus on delivering positive and productive outcomes for end customers," says Gaetan Spake, Senior Director of Channel Sales at Kofax. "This approach enables Espire Infolabs to win new business and sustain strong relationships with their client base. Espire Infolabs is highly skilled, flexible and dedicated to long-term growth. Their solutions deliver significant improvements in customer experience and operational capabilities for their clients."

As one of the key players in digital experience management and multichannel customer communications, Espire realises the enormous importance of intelligent automation to craft awe-inspiring digital transformation journeys for brands. With more than 25,000 customers across the globe including eight of the 10 top-most financial services organizations, Kofax has the range and scale to sculpt a customer journey that converts - while adhering to compliance.

"We're thrilled to partner with Kofax in this new journey towards intelligent automation in EMEA. Intelligent automation has been a trend for some time and we're going to see more brands adopting it," says Gagan Oberoi, MD at Espire. "The crux here is how they strategize automation initiatives for meeting unique wants. Kofax is a leader and one of the only organizations capable of processing end-to-end automation with a deep set of content capture capabilities fully integrated into the platform. With AI embedded in the platform, we're able to perform tasks natively without having to recourse to multiple technologies, creating a significant impact on our business."

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About Kofax

Kofax enables organizations to Work Like Tomorrow™ - today. Kofax's Intelligent Automation software platform helps organizations transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine RPA, cognitive capture, process orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability. For more information, visit kofax.com.

About Espire

Espire Infolabs is a global IT services company that has been enabling digital transformation by crafting awe-inspiring strategies, with above-par intelligent and intuitive solutions such as Customer Journey Mapping & Customer Engagement Hub.

With exceptional digital experience solutions through digital content management, multi-channel customer communication management, and enterprise applications, cloud computing, integration and analytics - we have been empowering businesses to drive growth and customer engagement. With a global outreach, and numerous customers spread across domains like insurance, education, banking, utilities, and print & manufacturing etc.

As a CMMI Level 5 Ver 1.3 (Dev + SVC) appraised company, Espire has ensured optimization of business processes while enhancing customer experience. For more information, visit espire.com.