Press Release

New Jersey, USA - 19/10/2020 : Espire Infolabs today announced that it has entered into a global partnership with Contentful - a well-known Headless CMS platform built on the API-first model. This announcement will support brands with a multi-experience strategy for all touchpoints across the entire digital customer journey.

This partnership with Contentful will make content management and delivery fast, secure, and reliable for brands - to be more agile and customer-centric while addressing the indispensable need for better digital experiences in the new normal.

Contentful's cloud-based, enterprise-ready architecture and content infrastructure platform enables businesses to achieve scalability and seamlessly meet the needs of modern multi-experience mandates (AR, VR, IoT and digital and voice assistants) - spanning beyond the purview of traditional web content management and digital experience platforms (WCM and DXP).

Being a trusted CX strategy partner among leading global brands, Espire is always a step ahead and ready with digital-first solutions to mitigate challenges of the new world. According to a recent Gartner report, as early as through 2022, 80% of marketers will continue to struggle to seamlessly connect more than three channels of the customer journey.

With the onset of new digital channels, the demand to provide enhanced experiences across all touchpoints will be the priority for all businesses. Contentful will be the best Headless CMS partner for Espire to add to their expertise - DXP and WCM array of services.

"In today's uncertain scenario, modern businesses need to provide optimal digital experiences across a growing variety of channels. Headless CaaS (content as a service) platform forms the core of this multi-experience strategy to provide much required flexibility and versatility. We are excited to partner with Contentful - a well-established name with a great ability to store content in atomic form and use as required to support on different channels and devices. This partnership will certainly support our business to Go-To-Market with new offering in our service catalogue and be an integral part of our Customer Engagement Hub (CEH)," said Pravin Patel, Managing Director, EMEA & North America, Espire Infolabs

"We are thrilled to partner with Espire, which has proven expertise in helping global brands with robust personalisation and digital customer experience strategies for more than two decades. Espire's certified CX consultants have a high level of digital maturity and deep API integration skills which are fundamental for successful implementation of Headless CMS to be able to deliver above-par digital experiences," said Kevin Zellmer, VP Partnerships, Contentful

About Espire

With over 2 decades of experience behind us, we are committed to delivering exceptional customer experiences to our customers and partners, worldwide. Adopting an end-to-end cross enterprise approach, we have been seamlessly connecting digital experiences with back-end management and operations systems. Thereby, creating a homegrown Customer Engagement HUB to lead digital experiences across industries - from consultation to final implementation, and managed services thereafter.

With exceptional solutions through digital workplace & digital experience platforms, multi-channel customer communication management, enterprise applications, cloud computing, integration and analytics - Espire has been empowering businesses to drive business growth and customer engagement, with a global outreach, and numerous customers spread across domains like education, insurance, banking, utilities, PSPs & manufacturing etc.

As a CMMI Level 5 Ver 1.3 (Dev + SVC) appraised company, Espire has ensured optimization of business processes while redefining customer experience. For more, visit > www.espire.com .

About Contentful

Contentful is the pioneer and market leader in headless content management offering a next-generation content platform for digital-first era- trusted by 28% of the Fortune 500 and thousands of leading global brands- as the content layer of their tech stack and use to deliver digital experiences at scale. Their team includes more than 350 people from 70+ countries with office hubs in Berlin, San Francisco and Denver with a distributed team worldwide. To know more, visit > www.contentful.com .