On-Demand Webinar
Cloud Based Customer Engagement & Communications Supporting Increasing Cost Pressures with
15 November 2022, Tuesday | 1PM ET
Why Watch?
Many organizations have had a strong focus on increasing digital customer experience. Their aim is to close the gap between personalization and channels used, to what is now expected by customers. Simultaneously organizations have been exploring the benefits of cloud adoption.
With US organizations facing serious economic challenges from high growth to high inflation & slowdown, pressure is quickly building up to drive efficiency, cut expenses and costs; a digital first cloud engagement strategy should shift as well.
Watch this webinar to learn how Espire + Smart Communications empower business and technology leaders in optimum decision making.
Key Takeaways:
- Leverage cloud-based technology – business benefits
- Forrester® economic and customer experience impact of moving communications to the cloud
- Limitations of conventional on-premise communications software
- How to get started or accelerate migration to cloud-based customer conversation
Presenters
Neal Keene
Field Chief Technology Officer, Smart Communications
Neal is the field CTO at Smart Communications, focused on helping organizations re-imagine and transform their customer experience. Neal has more than 25 years of experience helping businesses - especially those in insurance and financial services - to modernize their customer communication and business process tools to take advantage of digital innovation. Having worked with a range of clients, from small businesses to large enterprises, Neal has deep experience in strategic product planning, business development and industry solutions.