Why Watch?
Forrester in its 'Sorry State of Digital Transformation report' had concluded that only 21% companies think they've completed digital transformation.
In the new normal, digital transformation is the most obvious priority for businesses to sustain now & thrive later - by adopting technologies like AI & cloud adoption adapt & reshape business strategies based on dramatic changes in customer behaviour & engagement.
AI in cloud-based solutions has the power to transform CX & create cohesive omnichannel experiences that cater directly to needs of customers, states a Forbes report.
Watch our webinar with CCM & CX transformation leader OpenText, to learn how you can power your digital readiness & reshape engagement dynamics, for better returns in the new normal.
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