2020 will always be remembered as the year that accelerated digital adoption and transformation across the world. A year that zoomed the canvass of remote collaboration tools (DWP tools) and Digital Experiences to allow businesses to seamlessly operate while prioritizing employee safety amidst the pandemic-led lockdowns.

No matter how constricted and caged people felt during the new normal, there is no denying that events, conferences and meetings took place (albeit virtually) more than ever. Webinars and meetings have become a common place now. At Espire, we accepted the COVID-19 challenge and teamed with our partners to create new avenues for learning while creating exceptional digital customer experiences, technology disruptions, application modernization, infrastructure modernization and novel digital workplace practices- to collaborate and find means of disruptive customer communications.

With FY20-21 in hindsight, in this blog, we share a list of Espire’s top 10 webinars from the past financial year that resulted in win-win for us, our partners and our clients!

1. Sitecore XP10 Upgrade: Why, How & Why Now!

Partner: Sitecore

In our webinar with Sitecore, learn from industry leaders how to mitigate current & upcoming business challenges and why Sitecore XP10 Upgrade is the answer for all your digital business needs.

KEY TAKEAWAYS:

• Market Challenges & Trends + Why Sitecore Upgrade is Imperative
• Need to leverage content better & elevate CX with minimum effort
• Solve the Content Crunch with Sitecore Content Hub
• Get most of the Sitecore with integrated marketing campaign platform
• 5-step approach for impactful Sitecore upgrade with Espire for promising returns

2. Working Remotely: Expedite Your Teams Adoption & Up Productivity by >10% 

Partner: Microsoft

The biggest challenge of working remotely stems from the lack of technology infrastructure, and lack of comfort with new ways of working. Watch this webinar to gain insights from leading experts on Teams adoption for superior employee experiences and business outcomes!

KEY TAKEAWAYS:

• Craft an 'anytime, anywhere, any device strategy' for your organisation with Microsoft Teams
• Optimise your Office 365 investment, to garner >10% increase in productivity
• Improve governance, employee experience & collaboration, manifold
• How Espire has been helping brands in smooth transition to remote working in times of crisis

3. Attain Rapid ROI with 50% faster Legacy Transformation using AI & ML 

Partner: Quadient

Watch our webinar with Quadient to speed up legacy transformation based on 'InspireXpress' which combines the power of AI/ML & NLP, for better returns - now and in the times to come!

KEY TAKEAWAYS:

• Reduce cost & time by 95% for Analysis, Business case and Specs creation
• Learn the key disciplines for successful, faster legacy transformation
• Adopt a 4-step approach from CCM to CXM using AI/ML and NLP to match customer demands
• Achieve 50% faster CX transformation & reduce transformation spend by 37%
• How Espire + Quadient partnership have powered brands over the years
• Bonus: 9 Key considerations for migration

4. Legacy Transformation in Insurance with low cost, low risk cloud-based systems in record time

Partner: Anchorstone

Learn the fastest, cost-effective and secure way to adopt an efficient cloud-based solution for claims handling, quote and buy requirements in our webinar with cloud solutions consultancy leader - Anchorstone Consulting.

KEY TAKEAWAYS:

• Issues with Legacy systems & why Cloud is the answer
• Dispel fear of change from legacy systems - Get results fast with low risk
• Smartly tackle regulatory & operational risk, along with increased flexibility
• How a smart cloud-based system helped an insurance provider achieve positive outcomes
• How Espire + Anchorstone Consulting is powering insurers to improve efficiency & save costs

5. Power Digital Readiness & CX to Reshape Engagement Dynamics in New Normal

Partner: OpenText

In this webinar with CCM & CX transformation leader OpenText, learn from industry experts how to power digital readiness & reshape engagement dynamics, for better returns in the new normal.

KEY TAKEAWAYS:

• New Normal & Beyond : Markets, customer expectations & challenges
• Digital-first & Digital readiness: Achieve most out of your OpenText CCM platform
• Leverage Cloud adoption for a scalable and optimised platform
• Espire + OpenText Exstream Success Stories for brands to maximise ROI

6. Transforming RPA vision into reality with UiPath Hyperautomation 

Partner: UiPath

This webinar with Hyperautomation leader - UiPath, helps businesses unravel the power of Hyperautomation & transform their RPA vision into reality.

KEY TAKEAWAYS:

• Learn how to make your automation journey scalable and successful
• Get insights into democratising the automation ideation process
• Explore the 'Art of Possible' using UiPath Hyperautomation - AI/ML, Process Mining, Task Mining
• How Espire + UiPath can help organisations rapidly identify & automate processes for business optimisation

7. How API-first can bolster renewal & acquisition by 10% in Insurance 

Partner: WSO2

Unravel how an API-first approach can help Insurers bolster their renewal and customer acquisition substantially in our webinar with WSO2 (Leader in the Forrester Wave: API Management Solution, Q4-2018).

KEY TAKEAWAYS:

• Top Benefits of API-first approach - for insurers to scale up fast with superior CX
• Increase productivity & efficiency - improved API workflows save time & effort on every task
• Leverage API-integration to optimize premiums via product customization
• How API-first helped a UK insurance business increase renewal & new customer acquisition by 10%
• How Espire + WSO2 is powering businesses to boost customer acquisition

8. Driving Contextual Digital Engagements in FSI with Sitecore 

Partner: Sitecore

Watch our webinar with digital experience leader - Sitecore to produce faster, empathetic & contextual communications for customers & reap positive outcomes!

KEY TAKEAWAYS:

• Impact of COVID-19: Markets, customer expectations & challenges
• Digital readiness needed to acquire, engage & retain customers
• Drive digital engagements through data-driven targeting in FSI
• Personalize journeys across customer lifecycle with faster time to market
• The 'Art of Possible' journey with Sitecore

9. Breathe Life in your MarTech Stack with Sitecore + CRM Integration 

Partner: Sitecore

In this webinar on Sitecore xDB + Microsoft Dynamics CRM Integration to discover how you can breathe life in your MarTech stack & build an everlasting connect with your customers!

KEY TAKEAWAYS:

• How Sitecore xDB can work wonders with various CRMs & address challenges
• Enhance personalization goals with best practices of using CRM data
• Improve Email Marketing Efforts & Optimize Campaigns with CRM analytics
• Automate Lead Generation Stream into CRM & Build Targeted Content
• Live Demo: How Sitecore + MS Dynamics can ensure fluidic lead sharing

10. Unleash the Power of MS Power Platform & Build Biz Solutions 3X Faster

Partner: Microsoft

In this webinar learn from experts how to utilize the MS Power Platform to build business solutions 3X faster!

KEY TAKEAWAYS:

• Bring more power of innovation & agility to your business
• Achieve record time to market & Build apps & bots in 2-3 weeks
• Witness real-life use cases & bring virtual agents to life
• Gain competitive advantage with connected applications ecosystem

Marching Towards Continued Excellence in 2021 and Beyond

Espire's endeavour to deliver customer-centric, digital & customer experience transformation solutions, and total experience by covering end-to-end services of multi-experience (MX), user experience (UX) and employee experience (EX) will continue to remain our primary focus in the years to come.