Delivered End-to-End Managed Services for Efficient Issue Resolution for UK’s Largest Gas Distribution Network Company
About the Brand
UK’s largest gas distribution network company, which caters to around 80% of the UK's total energy demand at peak times and is the main source of energy for 85% of households. They deliver heat and energy to 5.9 million homes and businesses, touching the lives of over 14 million people.
Business Challenges
The customer was challenged with its existing IT Service provider in managing critical Apps, SLAs, cost control, bring in improvements.
Business Needs
- Required taking over from current incumbent - transition all services with Partner Organisaton
- Focus on Mission critical apps, front office, back office, Integration, Cloud etc.
Solutioning proposed by Espire
Espire worked with its Partner to provide a Best of breed solution using Espire Integration COE
- Conducted Transition from incumbent using Integration COE in an environment having lack of documentation, knowledge base etc
- Extended ongoing support to mission critical Enterprise Integration Framework with 24x7 coverage and proactive monitoring
- Remediation of high severity vulnerabilities
- Proactive problem management to reduce recurring incidents
- Deployed automation for continuous improvement
- Provided future roadmap of Integration Framework with the POCs to help them make an informed decision while choosing the right technology, and framework
Business Benefits
- Ensured100% Up-time of mission critical applications
- 24X7 Managed Services with efficient incident management, proactive monitoring
- Lowered the cost of operations
- Focus on continuous improvement, automations to build resilience
- Provided future roadmap recommendations using Espire Integration COE
- Removed security vulnerabilities and strengthened the platform
Tools & Technologies
- Maximo 7.6.0.9 , BRIT & ODS Data store
- Mulesoft Integration layer
- GIS Core, PRM, Web
- Agentry Client & Mobile
- Domino Apps